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Kenya Airways operates from Terminal 4 at John F. Kennedy International Airport (JFK) for all arrivals and departures. The guide below lets you easily locate their check-in counters, customer service desks, lounges, and other services in this terminal.
From check-in to boarding to transit service, the comprehensive Kenya Airways terminal information below will help you ensure a stress-free beginning to your journey. Whether you’re flying out, arriving, or picking someone up, this complete guide ensures a smooth experience with Kenya Airways at John F. Kennedy International Airport (JFK).
Overview of Kenya Airways at John F. Kennedy International Airport (JFK)
Here we’ve curated a section covering some significant highlights like contact information, address, and more details of Kenya Airways at JFK Airport:
| Kenya Airways Information – John F. Kennedy International Airport (JFK) | |
|---|---|
| Airline: | Kenya Airways (KQ) |
| Airline Code (IATA/ICAO): | KQ/KQA |
| Airport: | John F. Kennedy International Airport (JFK) |
| Terminal for Departures & Arrivals: | Terminal 4 |
| Country: | Kenya |
| Airline Status: | Active |
| Phone Number: | +1 718 244 4444 |
| Website: | https://www.kenya-airways.com/en-in/ |
| Check-in Counter Location: | Likely located in the Departure Hall of Terminal 4 (Specific row/area may vary – check airport signage) |
| Check-in Start Time: | Typically opens 3-4 hours before scheduled departure (confirm with the airline) |
| Check-in Closing Time: | Usually closes 1 hour before scheduled departure (confirm with the airline) |
| Lounge Information: | Kenya Airways may use a partner lounge in Terminal 4 (e.g., Air India Lounge, Wingtips Lounge, or others). Check your boarding pass or inquire at the check-in counter for details and access eligibility. |
| Baggage Information: | Baggage allowances vary depending on your class of service and destination. Please refer to the Kenya Airways website or inquire at the check-in counter. |
| Ground Transportation: | Terminal 4 is easily accessible via AirTrain, taxis, ride-sharing services, and public transportation. Follow airport signage for ground transportation options. |
What Terminal is Kenya Airways at John F. Kennedy International Airport (JFK)?
Kenya Airways exclusively utilizes Terminal 4 at JFK Airport for both arrivals and departures, offering a seamless check-in and boarding process. Here are some important locations at Terminal 4:
- Departures Gate: Kenya Airways usually uses Concourse B’s gates B20–B39 at JFK’s Terminal 4.
- Arrivals Baggarim Claim Area: After arriving at JFK, passengers will go to the lower level for passport screening and immigration, then pick up their checked bags from Carousels 1-4 before going through customs.
Check-In & Security
Check-In & Self-Service kiosk: Kenya Airways check-in counters are located near Row 6 at the departures level, and the self-service kiosks are available next to these check-in counters at JFK’s Terminal 4. After check-in, passengers can easily locate baggage drop-off areas in the same row.
Security Checkpoints: Pay attention to the signage as you approach security checks. During non-peak hours, average security wait times at JFK range from 15 to 30 minutes. Moreover, TSA PreCheck and Clear are available at JFK Terminal 4 for eligible travelers.
Lounges
Kenya Airways passengers can enjoy premium lounge experiences at Primeclass Lounge, located at Gate B29 in Terminal 4.
It offers Kenya Airways passengers a premium pre-flight experience and is accessible to Business Class passengers, SkyTeam Elite Plus members, and Priority Pass holders.
Services & Amenities
JFK Airport’s Terminal 4 is more than just a place to fly. For tourists, it offers a variety of facilities and services. Numerous restaurants, shops, and other amenities make it feel almost like a mini-city within itself. Below is a list of available services & amenities at JFK T4:
- Restaurants & Cafes
- Duty-free shops
- Pet relief areas
- Nursing Room
- Lost and Found
- Baggage Services
- Customer service desks
- Currency exchange & ATMs
- Pet relief areas
- Free Wi-Fi
- Medical services
Getting to and from the Kenya Terminal at JFK
There are several transport options at JFK Airport from the Kenya Airways Terminal:
- AirTrain
- Public Transportation
- Private Transfers
- Parking options
Hotels Near Kenya Terminal at JFK
For travelers seeking accommodations within 10 minutes of JFK, several excellent hotels near JFK are available. Notable options include the Courtyard by Marriott JFK, Hilton New York JFK Airport, and the TWA Hotel. These establishments offer a range of premium amenities, including complimentary shuttle services, diverse dining and entertainment options, and convenient access to and from the airport.
Map of Kenya Airways Terminal 4 at John F. Kennedy International Airport (JFK)
JFK Terminal 4 is simple to navigate with its well-marked layout. Kenya Airways operates from Gates B20 to B30 at Terminal 4, which are highlighted on the map below for your convenience. The JFK map shows crucial areas, such as check-in counters, lounges (located at B29), and baggage claim (situated at Carousels 1-4).
For real-time updates on a Kenya Airways flight, you can look at JFK’s Flight Status Board or use the airline’s app for the most current departure, delay, or gate change information, useful especially during peak hours from 6 to 10 PM.
Contact Kenya Airways JFK Terminal – John F. Kennedy International Airport
In case of any query, you can contact the staff of Kenya Airways at Terminal 4. Here are Kenya Airways’ contact details to ensure a stress-free journey:
| Contact Number | (866) 536-9224 |
| Email Address | [email protected] |
| @KenyaAirways | |
| Website | https://www.kenya-airways.com/ |
Knowing the operations of Kenya Airways at JFK Terminal 4 ensures a smooth and stress-free travel experience. An accessible airport layout, a specialized terminal, Transportation, a large selection of amenities, live flight status, and quick check-in procedures will make your trip unforgettable.
FAQs
Kenya Airways operates from Terminal 4 at JFK, offering convenient check-in and boarding for flights to Nairobi and other destinations, along with excellent amenities for passengers awaiting departure.
Yes, Kenya Airways departures and arrivals are both situated at JFK Terminal 4 to assist travelers. The departure location is Concourse B’s gates B20–B39 at JFK’s Terminal 4.
Yes, Primeclass Lounge is available at Terminal 4, which is accessible to eligible Kenya Airways passengers and offers premium services. The Primeclass lounge is open to Kenya Airways Business Class customers, SkyTeam Elite Plus members, and Gold cardholders.
Kenya Airways can be contacted at JFK via phone, email, or in person at their Terminal 4 office. The official contact number is (866) 536-9224.
Kenya Airways only operates international flights out of Terminal 4 at John F. Kennedy International Airport (JFK). The departures and arrivals are both located at JFK Terminal 4.