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The John F. Kennedy Airport (JFK) Lost and Found process is designed to assist passengers with misplaced items left in the terminals, at security checkpoints, or on the aircraft. With the well-trained staff and operations, the airport ensures passengers can easily report the matter and retrieve their lost items quickly.
Here’s a detailed guide on how you can approach the airline at the airport or the airport authority, the step-by-step process to report the lost baggage at JFK.
John F. Kennedy Airport (JFK) Lost and Found Contact Details
Passengers who have lost an item at or near airline ticket counters, check-in desks, gate areas, or onboard the airline, must contact the airline’s representative immediately. Here are the contacts of the following airlines where you’ll find them at JFK Airport to report the baggage issues:
| Airline | Contact Number | Lost and Found Location (Terminal) |
|---|---|---|
| American Airlines | 1-800-433-7300 | Terminal 8 |
| AeroMexico | 1 800-237-6639 | Terminal 4 |
| Air India | 1 888-634-1407 | Terminal 4 |
| Air Europa | 1 800-238-7672 | Terminal 4 |
| Avianca | 1 800-284-2622 | Terminal 4 |
| British Airways | 1-800-247-9297 | Terminal 7 |
| Caribbean | 1 800-538-2942 | Terminal 4 |
| China Airlines | 1 800-227-5118 | Terminal 4 |
| China Southern | 1 888-338-8988 | Terminal 4 |
| Copa Airlines | 1 800-359-2672 | Terminal 4 |
| Delta Air Lines | 1 800-221-1212 | Terminal 4 |
| ELAL Israel Airlines | 1 212-768-9200 | Terminal 4 |
| Emirates | 1 800-777-3999 | Terminal 4 |
| Etihad | 1 888-838-4423 | Terminal 4 |
| Hainan Airlines | 1 888-688-8813 | Terminal 4 |
| Hawaiian Airlines | 1-800-367-5320 | Terminal 4 |
| JetBlue | 1 800-538-2583 | Terminal 5 |
| Kenya Airways | 1 (866) 536-9224 | Terminal 4 |
| KLM | 1 800-374-7747 | Terminal 4 |
| Kuwait Airways | 1 201-582-9250 | Terminal 4 |
| LATAM Airlines | 1 866 435 9526 | Terminal 4 |
| Lufthansa | 1-800-645-3880 | Terminal 7 |
| Singapore Airlines | 1 (833) 727-0118 | Terminal 4 |
| Uzbekistan Airways | 1 212-245-1005 | Terminal 4 |
| Virgin Atlantic | 1 800-862-8621 | Terminal 4 |
| WestJet | 1 888-937-8538 | Terminal 4 |
| Xiamen Air | 1 844-629-5557 | Terminal 4 |
While reaching out to their airline, please keep your boarding pass, baggage tag, booking confirmation, and any government-issued photo ID handy.
John F. Kennedy Airport Lost and Found Locations
JFK Airport lost and found team helps passengers locate the belongings left inside the airport. Here are the contact details for the relevant departments that handle lost baggage at JFK:
| Location | Contact Number | Other details |
|---|---|---|
| TSA Security Checkpoints | 1-718-917-3999 | Gates 1–11 at Terminal 1, Gates A3, A5, B20–B55 at Terminal 4, Gates 1–30 at Terminal 5, and Gates 1–16, 31–47 at Terminal 8 |
| TSA Customer Service Center | (866) 289-9673 | Available 8 AM to 11 PM ET Weekdays 9 AM to 8 PM weekends/holidays. |
| Terminal 1 Lost and Found | 1-718-751-4001 | [email protected] |
| Terminal 4 Lost and Found | 347-684-3604 (24 hours) | [email protected] |
| Terminal 5 Lost and Found | 1-718-244-4225 | After you report here, you may be asked to fill out this form |
| Airport Parking Areas | 1-718-244-4168 | Terminal 5 – Yellow Parking Garage |
| Baggage Claim | 1-718-974-5656 | At the Arrival Hall of each terminal |
| AirTrain Stations | 1-718-244-4444 | NA |
| U.S. Customs and Border Protection | 718- 487-5164 (Monday – Friday: 8:00 am -5:00 pm EDT) | For lost government-issued photo ID and VISA travel documents |
For other lost items you can also contact the Port Authority Virtual JFK Airport Lost and Found Office.
How to Report Lost Items at the JFK Airport?
Passengers who have left the item or luggage inside the JFK airport’s terminal can follow these steps:
- Identify the terminal from the JFK Airport map for navigation where you have lost an item or your luggage.
- If you have lost an item in the place or at the airline’s office location you can use the contact details provided in the tables above.
- Keep the following details ready:
- Clear description of the item (color, size, brand, or any other unique feature).
- Date and time when the item was lost.
- The location where passengers saw their belongings the last time
- Baggage tags and boarding pass for the flight
- Go to the JFK Airport lost and found counter and you’ll be asked to fill out a form detailing the lost item.
- After submitting the form and the relevant documents, collect the requested reference number.
- Keep the reference number handy which is essential for following up after you file a report. Check the status of your complaint through email or phone number as mentioned above.
- Once your item or baggage is located you will be informed by the JFK airport authority on the contact number provided while filing the report. You can pick it up in person or arrange a shipping at your expense.
Losing an item upon departure or arrival can be an overwhelming experience but the JFK Airport lost and found service. With all the comprehensive details about email and phone mentioned above you can contact the airlines. JFK Airport authority in time to improve your chances of recovering your belongings.
FAQs
You can contact the JFK AirTran customer service at +1-718-244-4444 between 9:00 am and 6:pm Monday to Friday or visit the office in person. You need to provide a detailed description of the lost belongings that help the AirTran staff expedite their inquiry.
Most of the lost items that are recovered are kept at the JFK Lost and Found office for 30 days. Please note that after a grace period of 30 days, the airport authority either disposes of or donates the items.
Yes, check the table above that has an attached lost and found form.
Immediately contact the U.S. Customs and Border Protection at Terminal 4 or call them at 718- 487-5164 (Monday – Friday: 8:00 am to 5:00 pm EDT).
No. The JFK airport authority only hands over the item to the affected passengers. For more details, call KFL Airport lost luggage contact at 347-684-3604 (24 hours).
In that case, you need to head over to the relevant airline’s counter at the arrival terminal and seek assistance. They may ask you to fill out the form and provide the required document to report your lost baggage complaint. Passengers who have already left the airport must contact the airline within 7 days from the date of scheduled arrival.